Knowledge Management in the Age of AI: Keeping Humans at the Centre – Expert workshop with Stephanie Barnes →

How is AI Changing Knowledge Management Best Practices?

AI has changed how we search for information and interact with knowledge. Across countless businesses, employees have become accustomed to asking questions in natural language and receiving answers in seconds. Whether they are using internal co-pilots, chatbots, or publicly available AI tools, the increasing expectation is that knowledge should be easily accessible and quick to … Read more

Motivation in Knowledge Management: Social Norms and Market Norms

One of the most important—and at the same time most challenging—concerns of organizational leaders is how to motivate employees to participate in knowledge management (KM) initiatives. The question of whether participation should be encouraged through financial rewards, recognition, career opportunities, or intrinsic motivation has been debated for decades. Many executives believe that employees should take … Read more

Bridging Knowledge and Innovation: The Synergy Between Knowledge Management and Research & Development in Organizations

Rapid technological transformation, the expansion of knowledge-based economies, intensified competition in global markets, and the increasing complexity of business environments have made knowledge and innovation the most critical factors for organizational success and sustainability. In such conditions, physical assets alone are no longer sufficient to create competitive advantage, and organizations must increasingly focus on intangible … Read more

Knowledge Discovery Is More Important Than Knowledge Storage

The Strategic Shift That Knowledge Management Can No Longer Ignore For more than three decades, knowledge management has been largely defined by a single objective: ensuring that organizational knowledge does not disappear. The discipline emerged from a legitimate concern that valuable expertise, hard-earned lessons, and institutional experience were being lost through employee turnover, organizational restructuring, … Read more

Knowledge Management: An Infinite Game

Simon Sinek’s perspective in The Infinite Game offers a compelling framework for understanding business strategy. In finite games such as football or chess, there are known players, fixed rules, and clear endpoints, with the primary objective being to win. In contrast, infinite games involve both known and unknown players, evolving rules, and no defined endpoint. … Read more