For years, the professional path for a Knowledge Manager has followed a predictable trajectory: from specialist to senior specialist, and eventually, into a management role. We’ve seen this as the pinnacle of a KM career, a position of authority and influence. But as intelligent automation reshapes the workplace, this traditional ladder is becoming a trap, … Read more
Knowledge management applications have reached a critical inflection point in 2025, where enterprises can finally distinguish between systems that generate genuine business value and those that become expensive digital graveyards. In 2025, organizations will become sharper at quantifying the value of their data, moving beyond basic document storage to platforms that actively enhance decision-making, accelerate … Read more
A KMS system (Knowledge Management System) represents the technological backbone that transforms how organizations capture, organize, and leverage their collective intelligence. KM systems are any type of IT system that stores and retrieves knowledge to enhance collaboration, understanding, and course alignment. In today’s information-driven economy, understanding what a KMS system entails has become crucial for … Read more
In a time when information moves quickly, managing knowledge has become a key part of how organizations work well. Building and maintaining your knowledge base is important. It can impact your performance, customer satisfaction, and growth. This applies whether you are starting a new business, enhancing customer service, or updating your support system. This guide … Read more
Most people don’t associate Netflix’s recommendation engine with enterprise knowledge management. But the truth is, the way Netflix serves content to its users reveals a powerful lesson about how organizations can manage, surface, and deliver knowledge more effectively. In fact, when you strip away the entertainment layer, what Netflix does is exactly what most companies … Read more