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In the previous two articles of this series, we explored unusual but very real stories of how knowledge management (KM) plays out in organizations across Iran—sometimes in humorous ways, sometimes painfully. From mischievous cats shutting down a gas refinery, to a repairman who solved a months-long crisis by lowering the pressure “half a bar,” these … Read more
The knowledge capture process represents one of the most critical yet challenging aspects of organizational knowledge management. While companies like Google and Microsoft have mastered the art of systematically capturing and converting tacit knowledge into explicit organizational assets, most businesses struggle to unlock the intellectual capital residing within their workforce. Modern organizations face an unprecedented … Read more
If you’re just starting out with SharePoint and are curious about its role in knowledge management (KM), you’ve come to the right place! Whether you’re a business owner, team leader, or someone just beginning to explore SharePoint, understanding how it can help with organizing and sharing information is key to making the most of it. … Read more
This article is the second part of a series where I share real-world stories of knowledge management (KM) challenges and lessons learned from organizations across different industries in Iran. Each story reflects not only the situations organizations face but also the deeper insights into why knowledge management matters and what happens when it is absent—or … Read more
Knowledge Base strategy that drives outcomes A Knowledge Base in 2025 is a self-service engine that reduces ticket volume, accelerates time to resolution, and protects institutional knowledge. Start by defining the audience (customers, partners, or employees), channels (public help center, in‑product help, internal portal), and measurable outcomes such as deflection lift on the top intents, … Read more