KM InsiderFor years, the professional path for a Knowledge Manager has followed a predictable trajectory: from specialist to senior specialist, and eventually, into a management role. We’ve seen this as the pinnacle of a KM career, a position of authority and influence. But as intelligent automation reshapes the workplace, this traditional ladder is becoming a trap, … Read more
The rise of AI isn’t just a technological shift; it’s a fundamental change in how we create, manage, and use knowledge. As knowledge management (KM) professionals, we are at the center of this transformation. While some may see AI as a threat to our roles, I see it as an opportunity—a chance to elevate our … Read more
The whispers have turned into roars. Artificial Intelligence is no longer just a futuristic concept; it’s here, it’s learning, and it’s rapidly transforming how we interact with information. For those of us steeped in Knowledge Management (KM), a natural question arises: Is AI poised to automate us out of existence, or is it the ultimate … Read more
After two decades of working with global knowledge management teams from billion-dollar tech companies to sprawling government institutions — I’ve seen a clear pattern: most KM strategies don’t fail because they lack tools, talent, or content. They fail because they’re disconnected from business goals. Too often, KM is treated as a backend function. It’s tucked … Read more
When knowledge becomes invisible, it doesn’t vanish — it simply stops creating value. Across industries, organizations are generating more knowledge than ever before. Yet paradoxically, they’re facing a growing challenge: they can’t find it, access it, or use it when it matters most. This phenomenon is what we call invisible knowledge — the information that … Read more