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Knowledge database software has become an increasingly important part of the enterprise technology landscape, but the category is often poorly understood. The term is used interchangeably with knowledge base software, document management systems, databases, intranets, enterprise search platforms, and more recently, AI knowledge systems. These technologies overlap, but they are not identical. For knowledge management … Read more
Artificial intelligence has entered knowledge management through almost every available door. It appears in enterprise search, knowledge bases, collaboration platforms, document management systems, customer support environments, learning platforms, meeting tools, and workplace assistants. Vendors increasingly describe their products as AI-powered, while organizations experiment with copilots, conversational search, automatic summarization, content generation, expertise identification, and retrieval-augmented … Read more
Knowledge strategy is entering a period of significant change. For years, organizations built their knowledge strategies around familiar priorities: capturing critical knowledge, encouraging employees to share what they know, building repositories, creating communities of practice, and improving access to information. These priorities remain important, but they are no longer sufficient. The environment in which knowledge … Read more
Knowledge management has always had its own vocabulary. But 2026 is producing a new set of terms that signal something more significant than jargon: a genuine shift in how organizations understand what knowledge is, what threatens it, and what it takes to govern it in an AI-driven environment. Three terms in particular are worth understanding … Read more
Organizations have spent decades building systems to capture what they have learned from experience. The documents exist. The databases exist. In most cases, the next project team never looks at them. The gap nobody wants to name Every major project methodology in existence, including PRINCE2, PMI’s PMBOK, ITIL, and agile retrospectives, includes a formal requirement … Read more