KM Insider

In a time when information moves quickly, managing knowledge has become a key part of how organizations work well. Building and maintaining your knowledge base is important. It can impact your performance, customer satisfaction, and growth. This applies whether you are starting a new business, enhancing customer service, or updating your support system. This guide … Read more

Most people don’t associate Netflix’s recommendation engine with enterprise knowledge management. But the truth is, the way Netflix serves content to its users reveals a powerful lesson about how organizations can manage, surface, and deliver knowledge more effectively. In fact, when you strip away the entertainment layer, what Netflix does is exactly what most companies … Read more

In most organizations, knowledge exists—but it’s often scattered, siloed, or buried so deep in systems that it becomes invisible. Despite investments in collaboration tools and content repositories, teams still struggle to find what they need, make timely decisions, and reuse institutional knowledge. This gap between information and impact is precisely where a modern KM framework … Read more

Knowledge is only valuable when it’s accessible. But in many organizations, critical knowledge is scattered across shared drives, emails, wikis, CRMs, and cloud folders with no clear structure. That’s where knowledge management taxonomy comes in — not just as a tool for organizing information, but as a foundation for clarity, usability, and strategic growth. In … Read more