Knowledge Management in the Age of AI: Keeping Humans at the Centre – Expert workshop with Stephanie Barnes →

Knowledge Management Templates: What They Are and How to Build One That Works

Every knowledge management initiative starts with good intentions, but without structure, knowledge quickly becomes scattered, duplicated, or lost in silos. That is where knowledge management templates come in. A template provides the scaffolding for capturing, organizing, and reusing knowledge in a consistent way across an organization. When done right, these templates not only reduce complexity, … Read more

Knowledge Management ROI: Building Strategy That Drives Measurable Business Value

I’ve spent the last decade watching knowledge management initiatives launch with fanfare, only to quietly fade into digital obscurity. The pattern is depressingly familiar: executives approve substantial budgets for KM platforms, IT implements sophisticated systems, and employees… well, employees continue working exactly as they did before. The fundamental problem isn’t technology resistance or poor user … Read more

What is the future of knowledge management? Trends, Value, and Projections for 2030

Introduction: Knowledge Management at a Crossroads Knowledge management (KM) is entering a transformative era. As organizations grapple with unprecedented data volumes, distributed workforces, and rapid technological change, the way we capture, share, and leverage knowledge is evolving dramatically. By 2030, knowledge management will not merely be a support function but a core strategic driver of … Read more

Stone and Story: Documentation as a Window to Ancient Times

Throughout history, documentation—the deliberate act of capturing and preserving human knowledge, memory, and experience—has stood as one of civilization’s most profound achievements. It has been far more than a simple record-keeping exercise; it has been a mechanism for survival, legacy, identity, and power. From the earliest cave paintings to the chiseling of royal decrees into … Read more

Measuring KM Impact: Strategies for Proving Value in 2025

Knowledge management (KM) has matured from a “nice-to-have” to a central discipline in ambitious organizations seeking to harness the full power of their collective expertise. But as the volume of digital content and business pressures both increase, expectations have shifted: leaders now want to see proof—real, measurable value from KM investments. Simply accumulating documents or … Read more