After two decades of working with global knowledge management teams from billion-dollar tech companies to sprawling government institutions — I’ve seen a clear pattern: most KM strategies don’t fail because they lack tools, talent, or content. They fail because they’re disconnected from business goals. Too often, KM is treated as a backend function. It’s tucked … Read more
Knowledge Management in the Age of AI: Knowledge management (KM) is how a company handles its information. It involves collecting, sharing, using, and organizing knowledge. Businesses get information from many sources—customer questions, product manuals, emails, and chats. The hard part isn’t gathering this data, but making it useful. The real challenge is using what the … Read more
In today’s fast-paced world, knowledge is the lifeblood of any organization. The ability to leverage insights and expertise quickly can make the difference between thriving and merely surviving. This is where communities of practice (CoPs) come into play, serving as a vital mechanism for the transfer of tacit knowledge – leveraging both expertise and experience. … Read more
Knowledge Management Case Studies: In today’s fast-paced business environment, knowledge is power. Companies that can effectively manage and leverage their collective knowledge often outperform their competitors. Knowledge Management (KM) involves the process of capturing, distributing, and effectively using knowledge within an organization. Leading companies across various industries have successfully implemented KM systems, significantly improving productivity, … Read more
In today’s fast-paced digital era, organizations are inundated with vast amounts of data and information. Effectively managing this knowledge is crucial for maintaining a competitive edge. Enter Artificial Intelligence (AI) — a transformative technology revolutionizing how organizations build and leverage smarter knowledge systems. This article delves into the innovative applications of AI in knowledge management … Read more