Knowledge Management

The contemporary enterprise stands at a precipice of transformation and vulnerability. Large language models—systems capable of generating fluent, contextually appropriate prose across virtually any domain—have moved from research curiosities to boardroom imperatives with unprecedented velocity. For knowledge management professionals, this technological inflection presents both existential opportunity and profound risk. The opportunity lies in finally realizing … Read more

After two decades of working with global knowledge management teams from billion-dollar tech companies to sprawling government institutions — I’ve seen a clear pattern: most KM strategies don’t fail because they lack tools, talent, or content. They fail because they’re disconnected from business goals. Too often, KM is treated as a backend function. It’s tucked … Read more

Knowledge Management in the Age of AI: Knowledge management (KM) is how a company handles its information. It involves collecting, sharing, using, and organizing knowledge. Businesses get information from many sources—customer questions, product manuals, emails, and chats. The hard part isn’t gathering this data, but making it useful. The real challenge is using what the … Read more

In today’s fast-paced world, knowledge is the lifeblood of any organization. The ability to leverage insights and expertise quickly can make the difference between thriving and merely surviving. This is where communities of practice (CoPs) come into play, serving as a vital mechanism for the transfer of tacit knowledge – leveraging both expertise and experience. … Read more