In the world of knowledge management, the terms “knowledge base” and “knowledge management software” are often used interchangeably. But for leaders tasked with building a strategy, confusing the two can lead to buying the wrong tool for the job. Understanding the distinction is simple: one is a library, while the other is the entire system … Read more
Deploying new software can feel overwhelming, but a successful Knowledge Management (KM) implementation doesn’t need to take a year. By focusing on solving a specific, high-value problem for a targeted group, you can go from planning to a live, value-delivering platform in just 60 days. This playbook provides a realistic, phased approach designed to build … Read more
The rise of AI isn’t just a technological shift; it’s a fundamental change in how we create, manage, and use knowledge. As knowledge management (KM) professionals, we are at the center of this transformation. While some may see AI as a threat to our roles, I see it as an opportunity—a chance to elevate our … Read more
The whispers have turned into roars. Artificial Intelligence is no longer just a futuristic concept; it’s here, it’s learning, and it’s rapidly transforming how we interact with information. For those of us steeped in Knowledge Management (KM), a natural question arises: Is AI poised to automate us out of existence, or is it the ultimate … Read more
When knowledge becomes invisible, it doesn’t vanish — it simply stops creating value. Across industries, organizations are generating more knowledge than ever before. Yet paradoxically, they’re facing a growing challenge: they can’t find it, access it, or use it when it matters most. This phenomenon is what we call invisible knowledge — the information that … Read more