Best Knowledge Base Software Free: Top 10 Solutions 2024

Best Knowledge Base Software Free: In today’s digital age, having a robust knowledge base is crucial for businesses to manage and disseminate information efficiently. Whether you’re looking to support your customers better or enhance internal communication, knowledge base software is the key. However, finding the best knowledge base software free of cost can be challenging. To help you navigate this, we’ve compiled a list of the top 10 free knowledge base software solutions that deliver excellent performance without breaking the bank.

1. Zoho Desk

Zoho Desk offers a free knowledge base software that is perfect for small businesses. It provides a comprehensive set of features, including ticketing, a customer support portal, and a rich text editor for creating and managing articles. The user-friendly interface and powerful search functionality make it easy for customers and employees to find the information they need.

2. Freshdesk

Freshdesk is another popular free knowledge base software that excels in customer support. Its intuitive platform allows you to create a self-service portal where users can access FAQs, guides, and troubleshooting articles. The integration with other Freshdesk tools ensures seamless communication and efficient problem resolution.

3. Bitrix24

Bitrix24 provides an all-in-one free knowledge base software that combines CRM, project management, and collaboration tools. The knowledge base module allows you to create and manage a centralized repository of information. With robust search capabilities and customizable templates, Bitrix24 makes information sharing easy and effective.

4. HubSpot Service Hub

HubSpot Service Hub offers a free tier that includes a basic knowledge base software. It enables you to create a searchable library of help articles, guides, and FAQs. The seamless integration with HubSpot’s CRM and other marketing tools ensures a unified experience for your team and customers.

5. ProProfs Knowledge Base

ProProfs Knowledge Base is a versatile and user-friendly free knowledge base software. It offers a range of templates and customization options to help you create a professional-looking knowledge base. The software supports multimedia content, allowing you to include images and videos in your articles for better clarity.

6. Documize

Documize is an open-source knowledge base software that is ideal for businesses looking for a customizable and free solution. It combines document management and knowledge base features, enabling you to organize information efficiently. The platform supports collaborative editing, making it easy for teams to contribute and update content.

7. Tiki Wiki CMS Groupware

Tiki Wiki CMS Groupware is a powerful, free knowledge base software that offers a wide range of features. It supports multiple languages, making it suitable for global teams. The platform includes tools for creating and managing a knowledge base, forums, blogs, and more, ensuring a comprehensive solution for your information management needs.

8. OpenKM

OpenKM is a free knowledge base software that focuses on document management. It provides an organized system for storing and retrieving information, with features like version control, workflow automation, and powerful search capabilities. OpenKM is particularly suitable for businesses that need to manage large volumes of documents and maintain an efficient knowledge base.

9. MediaWiki

MediaWiki is the platform behind Wikipedia and offers a free, open-source knowledge base software. It is highly customizable and scalable, making it ideal for businesses of all sizes. MediaWiki allows for collaborative content creation and editing, with a robust set of features for managing and organizing information effectively.

10. SlimWiki

SlimWiki is a sleek and easy-to-use free knowledge base software that is perfect for small to medium-sized businesses. It offers a clean and intuitive interface for creating and organizing content. SlimWiki supports collaborative editing, making it simple for teams to keep their knowledge base up-to-date and accessible.


Choosing the best knowledge base software free of cost can significantly enhance your business operations without adding financial strain. The solutions listed above provide a variety of features to suit different needs, from customer support to internal documentation. By leveraging these free tools, you can improve information accessibility, streamline workflows, and ultimately boost customer satisfaction and team productivity.

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