KM InsiderKnowledge Base strategy that drives outcomes A Knowledge Base in 2025 is a self-service engine that reduces ticket volume, accelerates time to resolution, and protects institutional knowledge. Start by defining the audience (customers, partners, or employees), channels (public help center, in‑product help, internal portal), and measurable outcomes such as deflection lift on the top intents, … Read more
We didn’t set out to become experts in knowledge management. Like most teams, we just wanted to stop answering the same questions over and over again, avoid costly mistakes, and keep work flowing smoothly when someone went on vacation or left the company. But here’s the truth: Knowledge management (KM) sounds simple—write things down, organize … Read more
In the ever-evolving work environment, knowledge is one of the most valuable assets a company can possess. However, managing and sharing that knowledge effectively across departments, teams, and individuals can be a significant challenge without the right tools. This is where a staff intranet becomes essential. What is a Staff Intranet? A staff intranet is … Read more
Knowledge is one of the most valuable assets any organization has, but keeping track of it all can be tough. That’s where Coveo Knowledge Management comes in. It’s an AI-powered tool that helps you organize, find, and share information quickly and easily across your team or business. Introducing Coveo Knowledge Management Coveo is a cutting-edge … Read more
Businesses are generating massive amounts of information every day – reports, project data, client insights, research studies. This wealth of knowledge presents huge opportunities but organisations face a big challenge: how to capture, organise and apply that knowledge to make informed decisions and stay ahead of the competition. That’s where corporate knowledge management (KM) comes … Read more