KM InsiderChoosing a digital knowledge management platform looks simple from the outside. A quick search brings up polished demos, long feature lists, and confident claims about AI, automation, and productivity. Many organizations make a selection based on those signals. And yet, years later, senior leaders often find themselves asking the same uncomfortable question. Why is this … Read more
In decision-intensive organizations, value is rarely created by speed alone. It is created by judgment. And judgment, over time, is shaped less by raw data and more by what an organization knows, remembers, trusts, and applies under pressure. This is where knowledge management stops being a support function and becomes a strategic discipline. Many large … Read more
Knowledge management and artificial intelligence are increasingly discussed together, often with the assumption that AI will finally solve long-standing KM challenges. Search will improve. Answers will be instant. Knowledge will become accessible to everyone. Yet as organizations begin to integrate AI into knowledge systems, a more complex reality is emerging. AI does not simply enhance … Read more
As 2026 begins, knowledge management has already crossed a quiet but important threshold. What were once incremental improvements to systems and repositories have become clear knowledge management trends that are reshaping how organizations operate, decide, and compete. Knowledge management is no longer defined by intranets or content accumulation, but by its ability to convert distributed … Read more
At a certain level of maturity, knowledge management stops being a question of tools or even strategy. It becomes a question of practice. Most senior KM professionals reach this realization after years of effort. Frameworks are in place. Governance exists. Platforms are funded. And yet, something still feels fragile. Knowledge flows unevenly. Some communities thrive … Read more