KM InsiderLet’s be honest: trying to get funding for “Knowledge Management” can feel like an uphill battle. To many leaders, it sounds abstract, soft, and expensive—a “nice to have” that’s first on the chopping block when budgets get tight. The key to winning them over is to stop talking about knowledge and start talking about business outcomes. You must reframe … Read more
We live in the age of big data, yet many organizations are drowning in information and starving for wisdom. You can have terabytes of data on customer behavior, market trends, and operational performance, but without a framework to translate it into action, it’s just noise. This is the critical gap that Decision Intelligence (DI) aims to bridge. … Read more
Customers now demand quick, effective support in a world that moves at a breakneck pace. The era of enduring long wait times and receiving uninspired, generic replies has passed. Across the United States and the United Kingdom, businesses are increasingly finding that outstanding customer service is a powerful differentiator and a key driver of loyalty. … Read more
Choosing the right knowledge base software is a pivotal decision for any organization. Whether you’re aiming to improve customer self-service, streamline internal operations, or empower your employees with a centralized source of truth, the right tool can make all the difference. The wrong one, however, can lead to low adoption, fragmented information, and wasted resources. … Read more
The modern workplace is a dynamic ecosystem where knowledge is constantly being created, shared, and, unfortunately, sometimes lost. With employee turnover, retirement, and the natural ebb and flow of projects, organizations face a significant challenge: how to effectively capture and retain the valuable knowledge held within their workforce. This isn’t just about preserving information; it’s … Read more