Stonly

Knowledge Management Platform

Stonly is a knowledge management platform built for customer service. Companies use Stonly for both agent-facing and customer-facing knowledge, including standard articles and step-by-step guides that adapt to each person's situation. For agents, ticketing system integrations with Zendesk, Salesforce, and Freshdesk surface the right knowledge for each ticket automatically. For customers, no-code triggers and integrated AI answers deliver help at the point of need. Stonly also includes Knowledge Agents, AI agents that monitor knowledge sources continuously, spot gaps, and help teams keep content current.

Overview

Stonly is a knowledge management platform built for customer service. Companies use Stonly for both agent-facing and customer-facing knowledge, making information easily accessible so people get the right help exactly when they need it.

Stonly helps teams create the absolute best knowledge for customer support, including both standard articles and step-by-step guides that adapt to each person's situation based on context, inputs, and choices. Instead of publishing one document covering every variation of an issue, teams build the branching logic into the content itself, so the path adjusts to the specific case in front of the customer or agent.

Stonly also makes it easy for people to find and use that knowledge. For agents, direct integrations with Zendesk, Salesforce, Freshdesk, and ServiceNow surface the right knowledge for each ticket automatically, with Agent Copilot reading the open ticket, locating the applicable process, and drafting a reply for the rep to review. For customers, no-code triggers deliver help inside a product or website at the point of need, and AI Answers resolve questions through chat and search.

Stonly includes a full set of knowledge management capabilities for teams operating at scale: review workflows, version history with comparison and rollback, advanced rights management, granular targeting and segmentation, and analytics on usage, search behavior, and feedback. Knowledge Agents add continuous maintenance, monitoring source materials and incoming tickets to flag gaps, contradictions, and outdated content, then drafting updates for the team to review and approve. Migration is supported from whatever knowledge platform a team is using today.

Stonly is used by mid-market and enterprise support organizations where ticket volume is high, process and policy complexity are real, and consistency across support reps and AI carries measurable cost. Common fits include tech-enabled consumer businesses, health tech, finance and fintech, utilities, and high-volume SaaS. The platform is SOC 2 Type 2, GDPR, and HIPAA compliant.

Product Images

1 / 7

Key Features & Capabilities

Standard articles and step-by-step guides that adapt to each person's situation based on context, inputs, and choices Customer-facing help center with branding, targeting, and multilingual support Ticketing system integrations with Zendesk, Salesforce, Freshdesk, and ServiceNow that surface the right knowledge for each ticket automatically Agent Copilot that reads the open ticket, finds the applicable process, and drafts replies for a rep to review AI Answers for customer self-service through chat and search Business Process Agents that execute documented processes end to end, including actions in connected systems Knowledge Agents that monitor source materials and incoming tickets to flag gaps, contradictions, and outdated content, then draft updates for review No-code triggers that deliver help inside a product or website at the point of need Governance controls including review workflows, version history with comparison and rollback, and advanced rights management Granular targeting and segmentation by audience, property, or use case Analytics on usage, search behavior, feedback, and how people move through content Migration support from any knowledge platform a team is currently using

Security & Compliance

SOC 2 Type 2 GDPR HIPAA

Industries Served

Contact Centers Insurance SaaS Bank & Financial

About Stonly

Stonly is the knowledge management platform for customer service. Mid-market and enterprise support teams use Stonly to create, manage, and deliver the knowledge that powers great service across self-service, agent workflows and AI.

Companies can use Stonly for both their agent-facing and customer-facing knowledge base, creating standard articles and step-by-step guides that adapt to each person's situation. That knowledge gets delivered where it matters: surfaced automatically inside the ticketing system for agents, and pushed to customers through no-code triggers and AI answers at the point of need.

Stonly integrates with the tools support teams already use, including Zendesk, Salesforce, Freshdesk and Intercom. The platform includes a full set of knowledge management capabilities such as review workflows, version history, rights management, and analytics, so teams can keep knowledge accurate and governed as they scale.